SHIPPING POLICY – HYDBOND INC
Last Updated: 9/29/26
At Hydbond, we are committed to fast, reliable fulfillment so you can keep your business running smoothly. Please review our shipping policy below for full details on processing times, shipping methods, and delivery expectations.
ORDER PROCESSING TIMES
Same-Day Shipping: In-stock orders placed by 12:00 PM Pacific Time, Monday–Friday, ship the same business day, with no minimum and no quantity limit. That includes leatherette sheets, adhesive, acrylic and hat presses. "Ships" means your order is packed, labeled and picked up by UPS that day, and your tracking number is emailed to you. Orders placed after 12:00 PM PT, on weekends, or on major US holidays ship the next business day.
Custom Patches: Custom patch orders have a 10 business day turnaround before shipping.
Pre-Orders: Pre-order items ship as soon as stock arrives.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping rates are calculated at checkout based on:
- Order weight
- Package dimensions
- Destination
Estimated delivery times (after processing):
-
Standard Shipping: 2–5 business days
-
Expedited Shipping: 1–3 business days
Delivery times are estimates and not guaranteed.
FREE SHIPPING
- We offer free shipping for LEVERAGE SILVER & GOLD MEMBERS ONLY
- Free shipping applies to standard delivery within the United States unless otherwise stated.
SHIPPING CARRIERS
We primarily ship via:
- USPS
- UPS
- YOU HAVE THE OPTION TO SELECT YOUR PREFERRED CARRIER AT CHECKOUT
ORDER TRACKING
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking updates to appear.
SHIPPING DELAYS
Hydbond is not responsible for delays caused by:
- Carrier issues (USPS, UPS)
- Weather conditions
- Incorrect shipping addresses
- High-volume shipping periods (holidays, etc.)
However, we will always do our best to assist you if issues arise.
INCORREECT ADDRESSES
- Customers are responsible for entering the correct shipping address.
- If an incorrect address is provided:
- Contact us immediately at support@hydbond.com
- We cannot guarantee changes once the order has been processed or shipped
If a package is returned due to an incorrect address:
- The customer is responsible for reshipping costs
LOST OR STOLEN PACKAGES
- Once a package is marked delivered by the carrier, Hydbond is not responsible for lost or stolen packages.
- We recommend:
- Checking with neighbors
- Contacting the carrier directly
- Filing a claim if necessary
If needed, we will assist you with filing a claim.
DAMAGED SHIPMENTS
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include:
- Photos of the damaged product
- Photos of packaging
- Email: support@hydbond.com
We will evaluate and resolve the issue as quickly as possible.
INTERNATIONAL SHIPPING
- International shipping may be available upon request or at checkout.
- Customers are responsible for:
- Customs duties
- Taxes
- Import fees
Delivery times vary by destination and customs processing.
CONTACT US
If you have any questions about your order or shipping:
Email: SUPPORT@HYDBOND.COM
Phone: (209) 804-4784
OUR COMMITMENT
We understand that your business depends on reliable materials. Our goal is to get your products to you fast, accurately, and consistently every time.
