Shipping policy

SHIPPING POLICY – HYDBOND INC

Last Updated: 4/4/26

At Hydbond, we are committed to fast, reliable fulfillment so you can keep your business running smoothly. Please review our shipping policy below for full details on processing times, shipping methods, and delivery expectations.

ORDER PROCESSING TIMES

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after business hours will begin processing the next business day.
  • During peak periods, product launches, or promotions, processing times may extend slightly.
  • Orders Placed Before 12PM Pacific Time that include ONLY ADHESIVE will ship same day.

Custom or Made-to-Order Products:

  • May require additional production time.
  • Estimated production timelines will be displayed on the product page when applicable.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping rates are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Destination

Estimated delivery times (after processing):

  • Standard Shipping: 2–5 business days
  • Expedited Shipping: 1–3 business days

Delivery times are estimates and not guaranteed.

FREE SHIPPING

  • We offer free shipping for LEVERAGE SILVER & GOLD MEMBERS ONLY
  • Free shipping applies to standard delivery within the United States unless otherwise stated.

SHIPPING CARRIERS

We primarily ship via:

  • USPS
  • UPS
  • YOU HAVE THE OPTION TO SELECT YOUR PREFERRED CARRIER AT CHECKOUT

ORDER TRACKING

  • Once your order ships, you will receive a tracking number via email.
  • Please allow up to 24 hours for tracking updates to appear.

SHIPPING DELAYS

Hydbond is not responsible for delays caused by:

  • Carrier issues (USPS, UPS)
  • Weather conditions
  • Incorrect shipping addresses
  • High-volume shipping periods (holidays, etc.)

However, we will always do our best to assist you if issues arise.

INCORREECT ADDRESSES

  • Customers are responsible for entering the correct shipping address.
  • If an incorrect address is provided:
    • Contact us immediately at support@hydbond.com
    • We cannot guarantee changes once the order has been processed or shipped

If a package is returned due to an incorrect address:

  • The customer is responsible for reshipping costs

LOST OR STOLEN PACKAGES

  • Once a package is marked delivered by the carrier, Hydbond is not responsible for lost or stolen packages.
  • We recommend:
    • Checking with neighbors
    • Contacting the carrier directly
    • Filing a claim if necessary

If needed, we will assist you with filing a claim.

DAMAGED SHIPMENTS

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include:
    • Photos of the damaged product
    • Photos of packaging
  3. Email: support@hydbond.com

We will evaluate and resolve the issue as quickly as possible.

INTERNATIONAL SHIPPING

  • International shipping may be available upon request or at checkout.
  • Customers are responsible for:
    • Customs duties
    • Taxes
    • Import fees

Delivery times vary by destination and customs processing.

CONTACT US

If you have any questions about your order or shipping:

Email: SUPPORT@HYDBOND.COM
Phone: (209) 804-4784

OUR COMMITMENT

We understand that your business depends on reliable materials. Our goal is to get your products to you fast, accurately, and consistently every time.